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How to Obtain Help

If you have a technical question about Microsoft® Certificate Server, use this Administrator's Guide or consult Help. If you still have a question, Microsoft offers technical support and services ranging from self-help tools to direct assistance with a Microsoft Technical Support Engineer. Note: The services and prices listed here are available in the United States and Canada only (see Technical Support Worldwide below).

Self-Help Tools to Find Answers Yourself

Microsoft Technical Support Online: This innovative site uses the cutting-edge technology of Microsoft to help you access the most relevant technical information and resources to answer your support questions. Use the Troubleshooting Wizards to easily diagnose and answer technical questions. Or select technical articles, programming aids, or commonly asked questions from the Microsoft Knowledge Base of over 75,000 articles. Visit http://www.microsoft.com/support/ today and see how easy it is to find the answers you need.

Direct Assistance with a Microsoft Technical Support Engineer

Pay-Per-Incident Support: If you still need answers to your technical questions, you can purchase Pay-Per-Incident Support. In the U.S. and Canada, for a fee of $195US per incident, please call (800) 936-5900, 24 hours a day, seven days a week, including holidays.

Note: Support fees for the (800)# calls will be billed to your VISA, MasterCard, or American Express credit card.

Priority Annual Support: If you anticipate a high volume of support incidents, or need priority access to Microsoft Technical Support Engineers, you can purchase a Priority Annual Comprehensive Account. In the U.S. and Canada, for more information or to purchase an annual account at a cost of $1,695US per 10 incidents, call (800) 936-3500, 24 hours a day, 7 days a week, including holidays. To submit an incident against an existing account, call (800) 936-4900, 24 hours a day, 7 days a week, including holidays.

Submitting questions via the Internet: In the U.S. and Canada, you can also submit your Pay-Per-Incident or Priority Annual support questions via the Internet with Web Response. For more details, go to Microsoft Technical Support Online at http://www.microsoft.com/support/.

Priority Plus: Microsoft Technical Support also offers special accounts for medium-sized businesses that require priority incident resolution, including business-critical support and access to targeted information to assist information-technology and Help desk professionals in support planning for smoother product deployment. For more information, in the U.S. and Canada, please call (800) 936-3500, 24 hours a day, seven days a week, including holidays.

Priority Consult Line: Receive hourly consulting for support questions that fall outside of the traditional technical support realm. These include designing or planning for deployment, software development, code review, and implementation planning. The Consult Line covers all Microsoft products, including those Microsoft products used for developing Internet and Intranet solutions. For more information or to purchase hourly consulting services at $195US per hour (minimum one hour), please call (800) 936-5200, Monday through Friday, excluding holidays, 6:00 A.M. to 6:00 P.M. Pacific time.

Additional Support Options

Professional Programs and Services: Microsoft Technical Support also offers professional support programs and services for large businesses that require a direct relationship with Microsoft. For more information, see the Technical Support section of the Help file, or visit Microsoft Technical Support Online at http://www.microsoft.com/support/.

Text Telephone: Microsoft text telephone (TTY/TTD) services are available for the deaf or hard-of-hearing. In the United States, using a TTY/TTD modem, dial (425) 635-4948. In Canada, using a TTY/TTD modem, dial (905) 568-9641.

Technical Support Worldwide: Support services and prices may vary outside the United States and Canada. For information on support available outside the U.S. and Canada, contact the local Microsoft subsidiary in your area. For a list of worldwide Microsoft subsidiaries, see the Technical Support section of the Help file, or visit Microsoft Technical Support Online at http://www.microsoft.com/support/.

Note: The services and prices listed here are available in the United States and Canada only. Support services may vary outside the U.S. and Canada. For more information on support in other locations, contact your local Microsoft subsidiary. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.
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